AI Customer Support Automation

Prototype: an AI assistant that handles repetitive support questions consistently, with handoff to a person when needed.

About the project

This system was created to reduce the burden on customer support teams by automating responses to frequently asked questions. It provides instant, consistent replies while freeing up human agents for more complex issues.

Client:

FORYN Tech (prototype)

Services:

AI Automation

Project Details

The assistant is integrated with a knowledge base and designed to respond to user inquiries in a conversational format. It can be adapted for different industries and support environments.

Things I Did

• Built AI chatbot integrated with business knowledge base
• Designed structured conversation flows
• Optimized prompts for accurate and reliable responses
• Implemented logic for handling common user queries
• Structured system for scalability and adaptability